Zone 1 Sessions
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10:00-10:30
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The Digital Broker – future-proofing your business
The continued evolution of technology, changing market dynamics, and new consumer expectations are transforming the business of insurance. With today’s digital landscape, it is essential for brokers to adapt to ensure they future-proof their business, and have the opportunity to compete and grow.
- How are brokers adapting to digital technology?
- What are the benefits of a digital business?
- How can brokers meet the needs of today’s consumer through digital technology?
Join us to gain insight and best practices into these questions, and understand the four core pillars a digital business is built on that supports a broker’s digital growth.
Joanna Caskie, Head of UK Product, Applied Systems
Lucy Hill, Senior Solutions Consultant, Applied Systems
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| 10:30- 10:40 |
Ten minute transition time |
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10:40-11:10
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Improving quotability and reducing cancellations
In this session brokers can explore and understand the value of using data to help actively meet the challenge of customers that cancel early. Learn how the use of cancellation data can deliver actionable intelligence for risk management and help reduce the cost associated with early or unexpected customer cancellations.
James Burton, Director of Product Management, UK and Ireland, LexisNexis Risk Solutions
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| 11:10-11:20 |
Ten minute transition time |
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11:20-11:50
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Closed
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12:30-13:30
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Lunch, networking and sponsored roundtables
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13:45-14:15
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Kickstart your partnership today! 3x5 Minute Start-up Snapshots
The opportunity to hear from InsurTech start-ups in bite-sized format.
Chair: Andy Thornley, Head of Corporate Affairs, BIBA
Showcases from:
Avi Yaacov, CEO and Co-Founder, PolyWizz
Ranvir Saggu, CEO, Blocksure
Fraser Edmond, CEO, Broker Insights
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| 14:15-14:25 |
Ten minute transition time |
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14:25-14:55
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DIGITAL DISPUTANTS
How can brokers prepare in this fast-evolving market?
- Are we moving from disruption to collaboration?
- What are the latest innovations in Personal and Commercial Lines?
- What are the biggest challenges brokers should look out for?
- 3 key takeaways for brokers today
Chair: Andy Thornley, Head of Corporate Affairs, BIBA
Disputants:
Simon Harrow, Head of Digital Strategy and Innovation, IGO4
Alan Thomas, Chief Commercial Officer, Simply Business
John Warburton, Chief Executive and Founder, Konsileo
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15.00
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End of Zone 1 Sessions
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Zone 2 Sessions
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10.00-10.30
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C-Suites leading world-class customer focus
Putting themselves in the customers’ shoes, our panel will delve into the topics and challenges when delivering the best possible service to our customers.
- What does true customer service look like?
- What strategies do we need to be employing to develop a company environment with the customer at its heart?
- How can we show leadership as a sector to take our customer delivery to the next level?
- Best practice in customer centricity and what that means for you.
Chair: Michael Lawrence, Personal Lines Director, LV= Broker
Panellists:
Peter Blanc, Group CEO, Aston Scott
Ian Cooper, COO, Lockton
Matt Munro, CEO, IGO4
Kathryn Moon, Managing Director, Arthur J. Gallagher
Neil Walton, CEO, Centor Insurance and Risk Management
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| 10:30- 10:40 |
Ten minute transition time |
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10.40-11.10
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KEYNOTE ADDRESS
What do the personal lines customers of the future want from brokers?
- How can you make sure your business is ready to provide products and services to future personal lines customers?
- Have you got the right business strategy and do you know your target market?
- How can you carve out a niche and play in a pond that no one else is fishing in?
Mike Crane, Managing Director, LV= Broker
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| 11:10-11:20 |
Ten minute transition time |
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11:20-11:50
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The Tough Questions: Commission, transparency and driving value
- Are we as an industry driving real value for the end customer and the end business?
- With the IDD bringing questions about commission disclosure to the fore, and with full commission disclosure having been mooted for a long time, what kind of impact would these changes have?
- Even if we do not move to full commission disclosure, how should we as a community be challenging ourselves around creating value?
Chair: Robin Wood, CEO, RWA Group
Panellists:
Martyn Holman, CEO, Holman Advisory
Martyn Denney, Managing Director, Aon
Peter Blanc, Group CEO, Aston Scott
Sara Fardon, Managing Director, Willis Towers Watson Networks
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12:30-13:30
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Lunch, networking and sponsored roundtables
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13:45-14:15
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The evolving nature of terrorism incidents
- What are the emerging risks faced by businesses today?
- What are the key steps needed to educate your clients about the risks to their business?
- In case of an incident or sabotage, how can you best ensure your customers minimise financial impact?
- Case-study: Examples of real-life incidents and the potential impact to a business
Nick Limb, Executive Director, NMU
Gary Barlow, Terrorism Underwriting Manager, NMU
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| 14:15-14:25 |
Ten minute transition time |
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14:25 -14:55
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GUEST ADDRESS
What does the Hippocratic Oath have in common with the IDD?
Robin Wood, CEO, RWA Group
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15:00
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End of Zone 2 Sessions
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Zone 3 Sessions
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10:00-10:30
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Closed
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10:40-11:10
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KEYNOTE ADDRESS
Talent Acquisition: Driving forward a thriving broking industry
Arguably one of the principal challenges facing our industry today is the dearth of qualified people as we haemorrhage talent from the sector.
- Discussing the best strategies to make the sector an attractive proposition, in order to retain talent and prevent people leaving
- Ensuring that our training and development programmes are as good as they can be: what do our employees want?
- Developing talent in order to maintain independence – how do you nurture the ‘bright young things’ of your business?
- Attracting young talent into the sector: what are we doing well, and what can be improved on?
- Are apprenticeships as they currently stand working and, if not, what can be done? How do we get the most value out of the apprenticeships available, and what can you claim for?
Sian Fisher, CEO, Chartered Insurance Institute
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| 11:10-11:20 |
Ten minute transition time |
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11:20-11:50
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FIRESIDE CHAT
Private Equity: Establishing what opportunities are open to you
Offering you the forum to get advice for those looking to use private equity funding to grow, this session will outline the options and opportunities that private equity can offer, in terms of increased investment at all levels of the business, and improved competitive advantage.
- How is private equity currently influencing the market, and what impact is this set to continue to have?
- What are the advantages of taking the private equity route over the traditional acquisition route, and how do you establish what is the better course of action for you?
Chair: Jonathan Swift, Director of Content, Insurance Age
Panellists:
Brendan McManus, CEO, PIB Insurance
Michael Savage, Director, Financial Services, The Carlyle Group
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12:20-13:30
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Lunch, networking and sponsored roundtables
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13:45-14:15
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LEAD PANEL DEBATE
Consolidation in the market – Unpicking the complexities and the future of acquisition
- With consolidation of insurers a perennial issue, what does this mean for the insurance market, and what is the current state of play? With a great deal of pressure being felt amongst brokers, how is our capacity changing and, as the insurance market reduces dramatically, what are the implications for the ways we do business?
- Giving you some insight into the future, our expert panel will give their predictions on the future of M&A in our sector, and the economic factors that affect valuations.
- Predictions: Where will investment to the sector come from and what impact will it have on the market?
Chair: Jonathan Swift, Director of Content, Insurance Age
Panellists:
Olly Laughton-Scott, Founding Partner, IMAS Corporate Finance
Martyn Denney, Managing Director, Aon
Sam White, CEO, Freedom Brokers
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| 14:15- 14:25 |
Ten minute transition time |
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14:25-14:55
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M&As – Preparing your business for the road ahead
This session will give you the practical advice you need on M&A and funding.
- Sell: What, practically, do you need to consider and prepare before you look for a buyer or consolidator, and how do you test those waters to determine who would be best suited to take these conversations forward?
- Stay: For those who want to stay on for longer, gain invaluable expertise in how best to stay independent for as long as possible.
Chair: Sian Barton, Editor, Insurance Age
Olly Laughton-Scott, Founding Partner, IMAS Corporate Finance
Brendan McManus, CEO, PIB Insurance
Neil Walton, CEO, Centor Insurance and Risk Management
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15:00
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End of Zone 3 Sessions
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Zone 4 Sessions
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10:00-10:30
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KEYNOTE ADDRESS
Welcome to schemes
- Introduction to schemes
- The importance and benefits of schemes to brokers
- What does a Scheme mean to Aviva?
Phil Bayles, Managing Director, Intermediaries, Aviva
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| 10:30-10:40 |
Ten minute transition time |
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10:40-11:10
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C-SUITE PANEL DEBATE
The establishment of an MGA – Why it needs to be separated from the broking activities
MGAs present an incredible opportunity for brokers, in terms of the scope for increased growth, innovation, efficiency, and revenue. Drawing on our panel’s varied expertise, learn the advantages of the MGA model to create new opportunities, and determine how this can best be applied to your business.
- Why are MGAs so popular in today’s insurance world?
- Why does it need to be separated from the broking activities?
- How can brokers use established and new MGAs to enhance their selection of carriers for their clients and to expand their access to market
- How do you get your product to the end customer, and what other aspects of distribution do you need to consider in order to deliver a commercially viable proposition?
Chair: Peter Staddon, Managing Director, MGAA
Panellists:
Alan Thomas, CCO, Simply Business
Martyn Holman, CEO, Holman Advisory
Sam White, CEO, Freedom Brokers
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| 11:10-11:50 |
Ten minute transition time |
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11:20-11:50
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PANEL DEBATE
Identifying and developing a scheme
In an increasingly competitive market, a scheme provides a huge opportunity to set yourself apart from the competition, but how do you identify and develop a tailored solution for your customers?
- How do we think laterally about schemes in order to identify the best opportunities?
- What insurer relationships do you need to maximise your chances of schemes success?
- Exploring how to pitch your scheme, and strategies for getting new schemes off the ground
- Schemes Success – Don’t just take our word from it
Chair: Sian Barton, Editor, Insurance Age
Panellists:
Jonathan Smith, Head of UK Mid-Market Underwriting, Aviva
Andrew Felice, Head of Partnerships and PL Schemes, Aviva
More panellists tbc
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12.30-13.30
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Lunch, networking and sponsored roundtables
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13:45-14:15
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THE BIG DEBATERS
Brexit and Offshoring Market Analysis
- How will Brexit affect our business, and what you need to know and do now in anticipation of spring 2019?
- What are the opportunities and risks of a post-Brexit world, and has the mood shifted as to the impact of Brexit amongst our community?
- How will Brexit affect offshoring, and how have other regulations like Solvency II and GDPR impacted offshoring?
- With volatile areas of the market going offshore to source capacity, how can we ensure these are being properly overseen and authorised?
- Crucially, what are the questions we need to answer, and how do we achieve consensus on such an all-encompassing issue?
Chair: Phil Bayles, Managing Director, Intermediaries, Aviva
Panellists:
Ian Cooper, COO, Lockton
Graeme Trudgill, Executive Director, BIBA
Matt Munro, CEO, IGO4
Sara Fardon, Managing Director, Willis Towers Watson Networks
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| 14:15-14:25 |
Ten minute transition time |
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14:25-14:55
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Adapting to change in the schemes industry
- Changing consumers
- Evolution of schemes
- Evolution of the Hiscox schemes team/proposition
- Case studies
- Ecommerce solutions
Leah Church, Schemes Account Manager, Hiscox UK and Ireland
Francesca Grayling, Schemes eCommerce Manager, Hiscox UK and Ireland
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15:00
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End of Zone 4 Sessions
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