Agenda

Plan your day ahead of the Broker Expo

09:00

Content Zone One

Sponsored by Applied 

10:30-11:00

Data analytics: Digitalisation of your business to effectively engage with your data

Learn how an effective digitalised roadmap can enable you and your colleagues to better understand your customer.

  • How do you change your company’s culture to enable the best transition from a paper based processing system to a digitalised platform?
  • How can the right capability and technology help you effectively use your data to engage with your customers better?
  • Understand how the effective use of data can enable you to understand your customer risk profile better.

11:00-11:10

Ten minutes transition time 

11:10-11:40

AI and the intelligent Broker: How will AI change the service model?

As other service providing sectors use Artificial Intelligence to better engage with their customers, understand how this technology can enable you to enhance your interact with your customers.

  • Understand how AI can change the service model and allow improve engagement with customers
  • Explore the opportunity that AI and machine learning have in developing your knowledge of your customer
  • How can Brokers better interact with their clients through the claims process with the help of AI?

Speaker:

  • Steve O'Donnell, Chief Information Officer, Gallagher 

11:40-11:50

Ten minutes transition time 

11:50-12:20

Impact that new technologies have on your customers policies

Learn how integrated technology in a policy can help your customer prevent against a claim.

  • How will technology be developed into insurance policies, for both commercial and personal lines?
  • Is the insurance sector ready for the culture shift to risk prevention?
  • How do you translate  IoT data into effective strategies for your business and your customers’ policies?

Speaker:

  • Ray Westwick, Managing Director, Freedom Brokers
  • Sara Fardon, Managing Director, Willis Towers Watson Networks 

12:20-13:30

Lunch, Networking and Sponsored Roundtables 

13:45- 14:15

Session to be confirmed 

Speaker:

  • Senior Representative from LexisNexis

14:15-14:25

Ten minute transition time 

14:25-14:55

InsurTech, a new way of thinking

With new InsurTechs entering the market every year, understand from the new entreprenuers of the industry their view on the developments and issues within your market 

  • See how InsurTech view your industry differently and how can you learn from this.
  • What new technologies are being used to disrupt the industry
  • What can brokers and InsurTech learn from each other?   

15:00

End of Zone 1 Sessions 

15:30

Broker Expo CLOSES

 

 

 

 

09:00

Content Zone Two

Sponsored by Aviva

10:30-11:00

Emerging Risks in Midmarket Businesses 

The Midmarket business sector struggles to access the right risk management expertise and insight into their risk portfolio. Understand how you can equip your customers with the knowledge of their risk

  • Learn how Midmarket customers can engage with their risk and reach their full potential as a company.
  • Understand how your company can provide the peace of mind, customers, superior service and forward thinking partnership that midmarket companies need.

Speaker:

  • Senior Representation from Aviva 

11:00-11:10

Ten minutes transition time 

11:10-11:40

Exploring the risk of aggregators on micro SMEs

Since the introduction of comparison websites in the early noughties personal lines brokers have seen a massive reduction in clients. Discover how you can innovate to ensure that you keep your client base.

  • Uncover how innovating through technology can give your clients digital touch points to their policy, allowing them to develop a relationship with you, their broker.
  • Pushing value over pricing
  • What do we expect to see happen in the commercial lines area, with small businesses finding cheaper insurance from comparison websites, which may not meet the brief that they need?

Speaker:

  • Steve Green, Director, Anthony Jones and Arlington Insurance 
11:40-11:50 Ten minute transition time 

11:50-12:20

Digitalising for the sake of it, what do your customers actually need?

As new technologies and products enter the market, understand what your business really needs. This session will explain how you can apply the right technology for your clients.

  • Learn how you can digitalize your company to provide the best touch points for your customers.
  • What technology would best help you with your business interaction?
  • How do you interact with your customers to enable them to understand your digital transformation journey?

Speaker:

  • Simon Harrow, Head of Digital and Innovation, iGO4

12:20-13:30

Lunch, Networking and Sponsored Roundtables 

13:45- 14:15

Decrypting Cyber: Understanding the change in cyber policy and cyber crime

As Cyber insurance becomes increasingly popular for your clients, understanding the terminology and  the product.  Examine how cybercrime is becoming more sophisticated, and what you can do to help your clients.

  • What policy would apply for your clients, and how you can better protect them?
  • To what extent can your customers prevent  hackers, and what can you do as a broker to help them?
  • Where is cyber-crime developing?
  • What policies are available and do they need to be standalone?

14:15-14:25

Ten minute transition time 

14:25-14:55

 
Changing Cyber from a luxury to a necessity for micro SMEs

The majority of non-policy holders see cyber insurance as a luxury viewing their own personal security systems and firewalls as bullet proof. How can you make your customer understand, the necessity of the product?

  • How to educate your client so they understand the risk and hence the necessity of the product?
  • Developing the right level of care for your micro SMEs to ensure that they are fully covered for any eventualities.
  • How do you best educate your customers on their risk to cyber-attacks?

Speaker:

  • Ashley Rogoff, Managing Director, Ashley Page 

15:00

End of Zone 2 Sessions 

15:30

Broker Expo Closes

 

 

 

 

09:00

Content Zone Three

10:30-11:00

Explore the impact of a hardening market and consolidation

As the broker market consolidates, learn how your company can make sure that it keep ahead of the market

  • Learn how to re-position yourself in the market away from being a traditional insurance broker to a provider of expertise in a specific market.
  • Engage fiercely with premium price competition, while streamlining operational models to minimise costs and maintain margins.
  • Understand how the consolidation of the broker market has been a catalyst for disruptors.

Speakers:

  • Phil Barton, CEO, Jelf
  • Nick Houghton, Group Managing Director, J.M. Glendinning Group
  • Ashwin Mistry OBE, Executive Chairman, Brokerbility Holdings and BHIB Insurance Brokers 
  • Simon Mabb, Managing Director, Romero Insurance 
  • Martyn Denney, Managing Director, Aon 

11:00-11:10

Ten minutes transition time 

11:10-11:40

Brexit: What comes next?

We have now entered the transition period of Brexit, and the impacts of Brexit have been felt. Learn from a brokers  perspective of the impacts this can have on your business.

  • How will leaving the single market effect your clients business and their risk management portfolio?
  • With reduced access to insurance capability, and potential loss of the ability to deal with EU client. How are brokers dealing with the change in their business capability?
  • How do you ensure that you act in the customer’s best interest to insure that they get the right type of cover to suit them?

Speaker:

  • Ian Cooper, COO, Lockton 

11:40-11:50

Ten minutes transition time 

11:50-12:20

MGAs: Innovate and create new opportunities

MGAs present an incredible opportunity for Brokers; growth, innovation, efficiency and revenue. Learn the advantages of the MGA model to create new opportunities, and  determine how this can be applied to your business

  • Why are MGAs so popular in today’s insurance world?
  • How can brokers use established and new MGAs to enhance their selection of carriers for their clients and to expand their access to market?
  • How do you get your product to the end customer, and what other aspects of distribution do you need to consider in order delivering a commercially viable proposition?

Speakers:

  • Martyn Holman, Managing Director, Holman Advisory
  • Alan Thomas, COO, Simple Business

12:20-13:30

Lunch, Networking and Sponsored Roundtables 

13:45- 14:15

Merger and Acquisition: how to get the best deal for both you and your business?

As the market consolidates, understand what the right move for your company is and how you can execute the right business plan from people who have done it

  • Apprehend what deal best suits your situation and how you can make the most out of your business proposition.
  • How do you ensure that cultures fit, and all parties feel part of a growing and happy business?
  • How do you choose an offer, beyond the price?
  • How can you  be instrumental in a management buy-out?

Speakers:

  • Peter Blanc, Group Executive Officer, Aston Lark Limited
  • Tom Barleet, Chief Executive Officer, Erskine Murray
  • Graham Coates, Chief Operation Officer, Hamilton Fraser
  • Neil Walton, Chief Operating Officer, Centor Insurance and Risk Management

14:15-14:25

Ten minute transition time 

14:25-14:55

Explore the right exit and succession for your company and your clients

As consolidation continues to happen in the market, learn how to successfully develop the right exit plan for your company and your employees.

  • Learn how you can ensure a smooth transition for your business and your key clients.
  • What is the best way to go about developing a succession and exit plan for your company?
  • How do you ensure that business is still healthy and developing during your exit plan, to help with the survival of the company and staff development post your departure?
  • Discover how management can buyout a company and what options they have?

Speakers:

  • Helen O'Neill, Commercial Manager, Ataraxia Broking 
  • Bob Darling, CEO, Coversure 

15:00

End of Zone 3 Sessions 

15:30

Broker Expo CLOSES

 

09:00

Content Zone Four 

10:30-11:00

What can blockchain do for your business?

Understanding what impact blockchain can have for your company.

  • Learn how brokers can use blockchain to transform the way you handle your data.
  • How can blockchain help improve your understanding of your customer?
  • How do you transfer the theory of blockhain into a reality?

11:00-11:10

Ten minute transition time 

11:10-11:40

The future of Automotive Broking; The impact on your business?

Learn the impact that driverless cars will have on brokers, in both personal and commercial lines

  • Understand the developments in the automotive broking industry, where are the current trends and issues
  • What impact will driverless cars have on the broking industry
  • Evaluate how you can prepare for the biggest change to face motor broking

Speakers:

  • Ray Westwick, Managing Director, Freedom Brokers
  • Edward Finch, Managing Director, MRIB Group

11:40-11:50

Ten minute transition time 

11:50-12:20

 

How do you get clients to understand that insurance isn’t the last thing on their list?

As transactions and acquisitions happen to your client business, understand what impact the changing business market can have on your client’s policies.

  • How do you best educate your customer to ensure that insurance is the first thing on their list?
  • As companies expand into different geographical areas, learn how you can better evaluate their risk across an international stage.
  • Understand your client’s business matrix to better comprehend your client.

Speaker:

  • Nigel Salisbury, CEO Retail Specialty, PIB Group 

12:30-13:30

Lunch,networking and sponsored roundtables 

13:45-14:15

Unlocking your potential: How to get the best out of your skillset?

Gain an insight into how you can unlock your employees  potential to help them develop in their careers through the use of best practice

  • Explore how to keep employees engaged with the industry through career development and training
  • Learn how to retain your staff both new and old
  • How can you un-tap the unlocked potential which you have in your workforce?

Speaker:

  • Grant Georgiades, Managing Director, Plan Insurance Brokers 
  • Sara Fardon, Managing Director, Willis Towers Watson Networks
  • Sarah Darling, Managing Director, Coversure

14:15-14:25

Ten Minute Transition time 

14:25-14:55

The developments in Fraud and how it can impact your company

As the insurance industry develops into a more digital age, learn how you can prevent fraud against your company

  • What new and innovative ways are fraudsters attaching your company?
  •  How has ghost broking become more technical and what can you do to spot it before the fraud happens?
  • Clone Broker, what is it and how can we prevent against it?

15:00

End of Zone 4 Sessions

15:30

Broker Expo Closes