Broker Extra Brella Written FAQs

Google Chrome, Mozilla Firefox, Safari, and Edge.

Please note that 1-1 meeting functionality will be extremely limited on Internet Explorer.

As soon as the platform opens

You will be sent an email with a link and unique log in code 3- 5 days before the start of the event. This code is unique to you only, so please do not share it. 

If you require help logging on, please contact Ashleigh Huntsman at ashleigh.huntsman@infopro-digital.com.

You can use your social media accounts to set up your profile, if you do so, your profile picture and information will be pulled automatically. If a pop up appears that does not allow you to register using your social accounts, this will be because your cookies have been disabled, please enable cookies in order to register using your social accounts. If this is not possible, you can register by clicking on “Create Brella account".

Take your time choosing your interests, as the AI-based matchmaking will recommend top matches to you based on your selections. You can see everyone registered to Brella, but your most relevant matches are listed first. So you can start booking meetings with delegates. 

The Brella chat option opens up only after both parties have accepted the meeting and if you decide to keep the chat open after cancelling the original request.

We all have our own objectives for the event and it is better to cancel meeting requests that you do not want to take part in than leave it without response as “pending”. Your straightforward actions allow requesters to suggest that time to other valuable connections.

No, you only need to log in on the first day. Your code can only be used once, so, please do not share it out.

No, this is unique to you only.

Yes, these will be sent to your Brella account and email, if you add the meeting to your outlook (or other diaries), meeting reminders will pop up as normal.

Brella log in details (your unique code and link) to all registered delegates were sent on Wednesday 1st July 2020.

If you are having difficulty logging on, please contact Ashleigh Huntsman at ashleigh.huntsman@infopro-digital.com.
 

Your unique code is to be used once when you set up your profile, and then it cannot be used again. Just like a ticket into a physical event, when you enter, your ticket is scanned and cannot be used again. 

Once you have set up your profile, you use this link to log into the virtual platform: https://next.brella.io/events

Sessions will go live at the scheduled time. When a session is available, please click on the title and the live-session will appear, until then you will not be able to view as they are all live.

You can view the Broker Extra agenda here.

While the event is online, any sessions that have already taken place will appear “on demand” on our virtual platform. You can view these at any time during the virtual event. 

Broker Extra live sessions take place from 8 - 10 July 2020, but, will remain open for registered delegates until the 17 July 2020 for on-demand viewing.

If you are within a corporate firewall/proxy server, the video player may not be using the correct proxy server settings. Symptoms may include messages that read, Could not locate server: xxxxxx or cannot open: xxxxxx. To fix these settings you may need to contact your I.T department.

This will be due to network congestion. Network congestion can cause the following issues:

• The sound works continuously, but the video freezes.
• The program continually stops and buffers.
• The streamed content stops, requiring you to click play again to resume.

• Please ensure you are not using Internet Explorer as your browser. 
• The video function does not work on the app.
• If you are still having issues, you will need to clear your cache on your browser:

  How to clear your cache:

  1. Open your browser
  2. Click on 'settings'
  3. Click on 'privacy and security'
  4. Choose the 'advanced' option
  5. Tick 'cookies and other site data' and 'cached images and files' 
  6. Click 'clear data'
  7. Refresh the page and sign back into Broker Extra