Claims innovation: speed, service, and fighting fraud in 2025
Live sessionMain Stage
2025-10-09 | 11:15 AM - 12:00 PM | Main hall
Information
laims handling continues to define broker reputation, especially in a softening market. This session explores how firms are improving response times, reducing friction, and detecting fraud earlier, often in collaboration with insurers and TPAs. It focuses on what service excellence really looks like from the client’s perspective, and how brokers can build visibility into a process they don’t always control. With retention increasingly tied to post-sale delivery, this is a session grounded in real outcomes and operational change.
- What innovations are improving the speed and transparency of claims?
- How can brokers identify fraud early without harming genuine clients?
- What service standards should brokers demand from insurer partners?
- How are brokers using claims data to improve renewal outcomes?
- What are the warning signs of process failure in complex claims?