Closing keynote: what brokers can learn from tech giants (without losing the human touch)
Closing keynoteMain Stage
2025-10-09 | 02:45 PM - 03:15 PM | Main hall
Information
Technology firms have mastered speed, simplicity, and scale—but they’ve also shown what happens when trust breaks down. This closing keynote looks at what brokers can learn from big tech, on customer experience, operational clarity, and innovation, while holding on to what makes the broker model work: advice, empathy, and accountability. It’s a session designed to end the day on a practical high, reminding brokers that success isn’t about copying tech firms, but competing with them by being even better at what they can’t do.
- What service principles can brokers learn from the world’s best platforms?
- How do brokers preserve humanity in a tech-dominated market?
- What tech adoption models help maintain empathy and trust?
- How can brokers experiment with innovation without overcommitting?
- What mindset will define the next generation of successful brokers?