Workshop - Client journey rebuild: where brokers are fixing friction
Private Workshop
2025-10-09 | 11:15 AM - 12:00 PM | Workshop area 1
Information
From onboarding to renewal and claims, this workshop guides brokers through mapping their full client journey and identifying high-friction areas. It's a practical session focused on streamlining service, removing hidden bottlenecks, and improving the consistency clients now expect, especially in a digital-first environment.