The client journey: every interaction matters

Live sessionBusiness Placing Brokers Stage

2026-10-08 | 12:15 PM - 12:45 PM

Information

Client expectations continue to evolve, with service, communication and responsiveness becoming just as important as price. This session explores how brokers can strengthen relationships by delivering value throughout the client journey, not just at renewal.

Building engagement beyond renewal
Creating consistent client experiences
Turning service into a competitive advantage